Every document you need to operate.

By creating an account or using the ASAP Our's 24-7 Network Services ("Company") platform ("Service"), you agree to be legally bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 18 years old and legally able to enter binding contracts. Drivers must additionally satisfy the Driver Agreement (Section 7 below) and all state/federal licensing requirements.

The Company is a technology platform that connects motorists needing roadside assistance with independent third-party service providers ('Drivers'). The Company is not a towing company, transportation carrier, or repair provider. All physical services are rendered by independent contractors who are solely responsible for their conduct, licensing, insurance, and compliance with law.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify us immediately of any unauthorized access. The Company is not liable for losses from unauthorized use resulting from your failure to safeguard credentials.

You agree not to: (a) violate any law or regulation; (b) impersonate any person or entity; (c) harass, threaten, or defame any user or driver; (d) interfere with or disrupt the Service; (e) attempt to reverse-engineer, decompile, or otherwise extract source code; (f) use the Service to solicit business outside the platform; (g) circumvent payment mechanisms.

Service prices are displayed at booking and are server-authoritative. Payment is processed via Stripe. Prices may include base service fee, applicable taxes, and optional gratuity. Surge pricing may apply during peak demand periods; the total is always disclosed before checkout.

Customers may cancel a booking free of charge before a Driver accepts. Once a Driver accepts and is en route, cancellations may incur a fee up to 50% of the service price at Company's discretion. Drivers may decline any request but repeated declines after acceptance may result in account suspension.

Refund requests may be submitted within 14 days of the transaction to asaproadrunners@rs-asap.com. Refunds are evaluated case-by-case. If a Driver fails to arrive or the service cannot be completed for reasons attributable to the platform, a full refund will be issued.

Drivers are independent contractors, not employees, agents, or partners of the Company. Nothing in these Terms creates an employment, joint venture, franchise, or agency relationship between the Company and any Driver or User.

All content, code, designs, trademarks, and materials on the Service are the exclusive property of ASAP Our's 24-7 Network Services or its licensors, protected by U.S. and international copyright, trademark, patent, and trade secret laws. "ASAP Roadside" and "Roadrunner Rescue" and the roadrunner-with-lightning-bolt mark are trademarks of the Company. You are granted a limited, non-exclusive, revocable license to use the Service for its intended purpose only.

We may suspend or terminate your account at any time, with or without notice, for violation of these Terms or applicable law. You may terminate your account at any time by contacting support.

THE SERVICE IS PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT DRIVERS WILL ACCEPT ANY PARTICULAR REQUEST OR MEET ANY SPECIFIC ARRIVAL TIME. ETAs ARE ESTIMATES ONLY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ASAP OUR'S 24-7 NETWORK SERVICES'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRIOR TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

You agree to indemnify, defend, and hold harmless the Company, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service or violation of these Terms.

⚠️ ATTORNEY REVIEW REQUIRED — this section is being updated for Indiana operations. These Terms are currently governed by the laws of the State of Indiana, USA (pending attorney-approved rewrite). Any dispute shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. You waive the right to a jury trial and to participate in class actions.

We may update these Terms at any time. Material changes will be notified via email and/or in-app notice at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

Questions: asaproadrunners@rs-asap.com · 831-747-7141

This Privacy Policy explains how ASAP Our's 24-7 Network Services collects, uses, and shares personal information when you use the Service.

Account info (name, email, phone, password hash); Location data (only when actively using the Service — pickup/dropoff, driver dispatch, live tracking during a job); Vehicle information you provide; Payment metadata (via Stripe — we do NOT store card numbers ourselves); Device info (browser, OS, IP address); Usage logs; Photos or documents you upload.

To provide, maintain, and improve the Service; dispatch drivers; process payments; prevent fraud and abuse; comply with legal obligations; communicate service-related messages (transactional, not marketing unless opted in); anonymized analytics.

We share your information with: (a) Drivers assigned to your job (name, phone, pickup location, vehicle info, notes) — only what's needed for the service; (b) Stripe (payment processing); (c) Twilio (SMS delivery) and SendGrid (email delivery) if you opt-in; (d) Service providers under strict confidentiality (hosting, analytics, support); (e) Law enforcement when legally compelled; (f) A successor entity in the event of merger or acquisition.

Active account: while the account exists. Booking + payment records: 7 years (tax + dispute resolution). Support tickets: 3 years. Location data: deleted 90 days after job completion unless part of an active dispute.

California, Colorado, Virginia, Connecticut, and Utah residents have rights to: (a) Know what personal info we collect; (b) Access your data; (c) Delete your data; (d) Correct inaccuracies; (e) Opt out of "sale" or "sharing" (we do not sell personal info); (f) Non-discrimination for exercising these rights. To submit a request, email asaproadrunners@rs-asap.com with subject "Privacy Request" — we respond within 45 days. EU / UK residents have similar rights under GDPR / UK-GDPR.

The Service is not intended for anyone under 18. We do not knowingly collect information from children under 13. If we learn we have, we will delete it.

We use essential cookies for authentication (httpOnly, Secure) and optional analytics cookies (only after your consent via the cookie banner). Manage preferences in your browser settings.

We use industry-standard security including HTTPS, bcrypt password hashing, JWT auth in httpOnly cookies, database access controls, and regular security reviews. No system is 100% secure — you assume some risk when transmitting data online.

The Service is hosted in the USA. If you are outside the USA, you consent to your data being transferred to and processed in the USA.

We will notify you of material changes to this Policy. Continued use constitutes acceptance.

Data Protection: asaproadrunners@rs-asap.com

Driver is an independent contractor of ASAP Our's 24-7 Network Services, not an employee, agent, partner, or joint venturer. Driver is solely responsible for the manner and means of performing services, subject only to the standards in this Agreement.

Driver agrees to accept and perform roadside assistance requests dispatched through the platform including but not limited to: light-duty towing, jump start, tire change, fuel delivery, vehicle lockout, winch-out, and passenger transport within their designated service zone.

Minimum age 21. · Valid US driver's license, Commercial Driver's License (CDL) where required for the service category (e.g., towing). · Active vehicle registration and current state inspection certificate. · Commercial General Liability insurance of at least $1,000,000 per occurrence naming Company as additional insured. · On-hook coverage of at least $50,000 and Garage-Keeper's Legal Liability of at least $100,000 for tow operators. · Motor Truck Cargo coverage of at least $50,000 for tow operators. · Pass a background and motor-vehicle-record check on onboarding and annually thereafter. · DOT compliance where applicable (USDOT/MC numbers, hours-of-service, drug/alcohol testing program). · State and municipal towing / roadside operator licenses where required by law. · Vehicles must display operator name and DOT number per applicable law. · Maintain a customer rating of at least 4.0 averaged over the trailing 90 days.

Driver earns 70% of the customer-paid service fee, multiplied by their current tier multiplier (Bronze 1.00×, Silver 1.10×, Gold 1.20×). Tips are 100% Driver's. Payouts weekly via Stripe Connect on Thursdays for the prior Sunday-Saturday period. Company retains 30% of the service fee as platform fee. Driver is responsible for all taxes (Company will issue Form 1099-NEC annually for total earnings ≥ $600).

The first 7 drivers accepted into each 9-mile service zone are designated 'Founding Drivers' and are exempt from the $29/month platform subscription fee for as long as they remain active (at least 1 completed job per rolling 30 days). Non-founding drivers may join a zone by paying the subscription; they are auto-promoted to Founding if a slot opens.

This Agreement begins upon acceptance and continues until terminated. Either party may terminate at any time with or without cause. Termination-for-cause reasons include: material breach of this Agreement, criminal conduct, safety violations, fraud, or falling below the 4.0 rating threshold.

During the term and for 6 months after termination, Driver agrees not to solicit customers introduced through the platform to conduct roadside services outside the platform. This provision does not restrict Driver from serving prior existing customers.

Customer information, dispatch algorithms, pricing data, and platform trade secrets are Confidential Information. Driver must not disclose or use such information except to perform services.

Driver agrees to indemnify and hold harmless the Company from any claims, damages, or expenses arising from Driver's services, negligence, willful misconduct, or breach of this Agreement.

Driver must provide a valid Certificate of Insurance (COI) naming the Company as additional insured before receiving dispatches. Driver must notify the Company within 24 hours if any insurance is cancelled, non-renewed, or materially modified.

⚠️ ATTORNEY REVIEW REQUIRED — this Agreement is being updated for Indiana operations. Currently governed by Indiana law (pending attorney-approved rewrite). Disputes shall be resolved by binding arbitration under AAA Commercial Rules. Injunctive relief for IP or confidentiality breaches may be sought in court.

This Agreement, together with the Terms of Service and Privacy Policy, constitutes the entire agreement between the parties and supersedes all prior discussions.

In connection with my application to be a Driver on the ASAP Our's 24-7 Network Services platform, I authorize the Company or its designated consumer reporting agency ("CRA") to procure a consumer report and/or investigative consumer report about me. Such reports may include but are not limited to: criminal history (federal, state, county), driving records (MVR), sex offender registry check, and identity verification. I understand I have the right to request a copy of any such report and to dispute any inaccurate information under the Fair Credit Reporting Act (FCRA). I certify that all information I have provided is accurate and complete.

California, Minnesota, and Oklahoma applicants: You have the right to receive a copy of any investigative consumer report. New York applicants: A summary of Article 23-A of the NY Correction Law is available upon request. Washington applicants: You may request a written summary of your rights under the state Fair Credit Reporting Act.

By checking the acknowledgment box during driver onboarding, I electronically sign this Consent form under the E-Sign Act and my applicable state's electronic signature laws.

You may NOT: use the Service for any unlawful purpose; harass, threaten, stalk, or defame any person; upload malicious code, viruses, or scripts; scrape, spider, or systematically extract data; reverse-engineer or attempt to derive source code; impersonate any person or entity; circumvent security, rate-limits, or payment mechanisms; use the Service to compete or build a competing platform; solicit customers or drivers off-platform to avoid fees; submit false, fraudulent, or misleading information; discriminate against any user or driver based on race, ethnicity, religion, sex, sexual orientation, gender identity, disability, national origin, age, or any protected characteristic.

Violations may result in immediate account suspension or termination, reporting to law enforcement, and civil or criminal action. We reserve the right to remove content or restrict access without notice.

If you believe content on the Service infringes your copyright, send a written notice to the Designated Agent below including: (1) identification of the copyrighted work; (2) URL or specific location of the alleged infringement; (3) your contact information; (4) a statement that you have a good-faith belief the use is not authorized; (5) a statement under penalty of perjury that the information is accurate and you are authorized to act; (6) your physical or electronic signature.

ASAP Our's 24-7 Network Services · Attn: DMCA Agent · asaproadrunners@rs-asap.com · 831-747-7141

If your content was removed and you believe in good faith it was removed by mistake or misidentification, you may submit a counter-notice under 17 U.S.C. § 512(g).

We terminate accounts of repeat infringers in appropriate circumstances.

Cookies are small text files stored on your device by websites you visit. We use both first-party and third-party cookies.

Authentication: httpOnly Secure cookies that keep you logged in. Session: temporary cookies for booking flows. These are required for the Service to function.

We may use privacy-respecting analytics (e.g., PostHog, Plausible) to understand usage patterns. Only loaded after you consent via the cookie banner.

You can control cookies in your browser settings. Blocking essential cookies will break login and payment flows.

Full refund: (a) Driver never arrives despite acceptance; (b) Service cannot be completed for platform-attributable reasons; (c) Duplicate charge or billing error. Partial refund (up to 50%): (a) Service partially completed; (b) Documented delay > 90 minutes without notice. No refund: (a) Service completed as ordered; (b) Customer no-show; (c) Customer-caused delays or scope changes.

Email asaproadrunners@rs-asap.com within 14 days with your booking ID, description of the issue, and any supporting photos or documents. We respond within 3 business days.

Please contact us before filing a chargeback with your card issuer. Chargebacks filed without prior contact may result in account suspension pending investigation. Fraudulent chargebacks may be reported to the card networks and law enforcement.

ASAP Our's 24-7 Network Services is committed to making the Service accessible to all users, including people with disabilities. We strive to conform to WCAG 2.1 Level AA standards.

Keyboard navigation for all interactive elements; ARIA labels on non-text controls; sufficient color contrast (verified per WCAG); semantic HTML; screen reader compatibility; scalable text; captions for informational media.

Accessibility is an ongoing effort. If you encounter a barrier, please contact asaproadrunners@rs-asap.com with the page or feature and the nature of the issue. We aim to respond within 5 business days.

If a feature is not accessible to you, call 831-747-7141 for phone-based assistance in requesting or managing services.

By providing your mobile number and opting in, you consent to receive transactional and service-related SMS messages from us (booking confirmations, driver assigned, arrival ETA, receipts). Message and data rates may apply. Message frequency varies.

Reply STOP to any message to opt out at any time. Reply HELP for help. You can also change your notification preferences in your account settings.

We comply with the Telephone Consumer Protection Act (TCPA) and CTIA best practices. We do not send marketing SMS without express written consent.

Transactional emails (booking receipts, driver assigned, password reset) are sent to all users as necessary for the Service. Marketing emails (promotions, product updates) are only sent to users who opt in.

Every marketing email includes a one-click unsubscribe link. You may also email asaproadrunners@rs-asap.com with subject 'UNSUBSCRIBE' to opt out.

We comply with the CAN-SPAM Act — clear sender identification, no deceptive subject lines, a physical address in every marketing message, and honoring opt-out requests within 10 business days.

As an independent contractor, you are responsible for reporting and paying all applicable federal, state, and local income and self-employment taxes on your earnings from the platform. The Company will not withhold any taxes from your payouts.

Before receiving your first payout, you must complete IRS Form W-9 (or W-8BEN if non-US) providing your legal name, address, and TIN/SSN. Payouts are held until a valid W-9 is on file.

If your total earnings from the platform reach $600 or more in a calendar year, the Company will issue Form 1099-NEC by January 31 of the following year. Copies are also filed with the IRS and applicable state tax agencies.

Track your business mileage, fuel, insurance, phone bills, and other deductible expenses. Consult a tax professional. Consider quarterly estimated tax payments to avoid IRS underpayment penalties.

Commercial Auto Liability: minimum $1,000,000 combined single limit per occurrence. Personal auto policies are NOT sufficient.

On-hook: minimum $50,000. Garage-Keeper's Legal Liability: minimum $100,000. Motor Truck Cargo: minimum $50,000.

All policies must name 'ASAP Our's 24-7 Network Services' as Additional Insured. A valid Certificate of Insurance (COI) must be on file before dispatch access is granted.

Driver must notify the Company within 24 hours of any policy cancellation, non-renewal, expiration, or material change. Failure to maintain valid insurance results in immediate dispatch suspension.

Certificates must be renewed 30 days before expiration. The Company may audit COIs at any time.

Operating nationwide requires compliance with each state's specific licensing, motor carrier, and consumer-protection laws. This is a high-level summary; consult a licensed attorney and each state's DMV/PUC/DOT before dispatching in that state.

State business registration or foreign entity qualification; Sales/service tax registration where applicable; Motor Carrier Authority (some states); Consumer contract disclosure laws (e.g., California CLRA); Data breach notification laws (all 50 states have some form).

California — AB5 independent contractor classification (must satisfy ABC test); CCPA/CPRA privacy; Prop 22 for gig platforms. New York — NYS DMV tow operator license, complex NYC tow rules. Illinois — BIPA if using biometrics. Texas — TDLR incidental tow requirements. Massachusetts — strict independent contractor test.

DOT/FMCSA regulations for interstate transport; ADA Title III for accessible tech; FCRA for background checks; TCPA for SMS; CAN-SPAM for email; FTC Act for deceptive/unfair practices; COPPA for under-13.

Hire a nationwide business-law firm to run a state-by-state compliance audit before scaling beyond your home state. Budget approximately $5,000–$15,000 for initial audit.

"ASAP Roadside", "Roadrunner Rescue", "ASAP Our's 24-7 Network Services", and the roadrunner-with-lightning-bolt logo are common-law trademarks in use by ASAP Our's 24-7 Network Services. No federal trademark registration is currently claimed. All rights reserved.

© 2026 ASAP Our's 24-7 Network Services. All source code, designs, layouts, graphics, and content on the Service are the copyrighted property of the Company or its licensors. Reproduction, distribution, or modification without express written permission is prohibited.

Certain features of the Service may be covered by pending or issued U.S. patent applications. Unauthorized use may constitute infringement.

This Service uses open-source components: React (MIT), FastAPI (MIT), Tailwind CSS (MIT), Leaflet (BSD-2-Clause), OpenStreetMap data (© OpenStreetMap contributors, ODbL), Motor (Apache 2.0), lucide-react (ISC). Full attribution list available on request.

To report unauthorized use of our trademarks or copyrights, email asaproadrunners@rs-asap.com.

Except for small claims (< $10,000) or IP/confidentiality injunctive relief, any dispute arising out of or related to this Agreement, the Service, or the relationship between you and the Company shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

Venue: USA nationwide operations. Arbitration for claims under $25,000 will be held via videoconference or in the county of the customer's registered service address, at the customer's option. The arbitrator's decision is final and enforceable in any court of competent jurisdiction.

YOU AND THE COMPANY EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this waiver is found unenforceable, the entire arbitration clause shall be void.

You may opt out of arbitration within 30 days of first accepting these Terms by emailing asaproadrunners@rs-asap.com with your full name and 'Arbitration Opt-Out' in the subject line.